Cancellation policy & cancellation form

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to object within 30 days without giving reasons to revoke this contract.

The withdrawal period is 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (Dach PRO UG (limited liability), Einsteinstrasse 5A , 53840 Troisdorf, Germany, Email: support@dachpro.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.

Consequences of revocation

If you withdraw from this contract, We will refund you the full amount, excluding delivery costs, promptly and at the latest within 30 days from the day on which we receive the returned goods undamaged. For this repayment we use the same payment method you used for the original transaction unless something else has been expressly agreed with you; Under no circumstances will you be charged a fee for this refund. We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event no later than 14 days from the date on which you notify us of the cancellation of this contract. or to hand over the goods. The deadline is met if you do not collect the goods before the expiry of the 30-day period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

• Returns are accepted for 30 days
• Flat rate of 4.90 € for return shipping
• 2% restocking fee (B2B customers)
• After purchase offer: only valid in combination

  In case of cancellation, the reduced product will be refunded

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

B. Cancellation form

If you wish to cancel the contract, please fill out this form and return it. Alternatively, you can use this link: Return request

Dach PRO UG (limited liability)

Please send returns to the following address:

Roof PRO UG/Return
Industriestr.3-5
D-53359 Rheinbach
Germany

E-mail: support@dachpro.com

I/we (*) hereby revoke the contract concluded by me/us (*) for
the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________/received on (*) __________________
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Name of the consumer(s)
________________________________________________________
Address of the consumer(s)
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Signature of the consumer(s) (only if notification is made on paper)
_________________________
Date
(*) Delete as appropriate