FAQ's - the most common questions about the roof per shop
🛒 Order & Products
1. How can I place an order in the Dach PRO Shop?
You can Roof PRO Shop Simply order via our online shop: Place the desired items in your shopping cart, proceed to checkout, enter your details and select a payment method. After completion, you will automatically receive an order confirmation by email. Alternatively, you can Order also conveniently via live chat between 12:00 and 13:00, by phone at 0049 157 750 56 864 or by email to support@dachpro.com aufgeven. Our colleagues will take care of entering your order and send you the order confirmation easily and directly via email.
2. Are all products in stock and available for immediate delivery?
You can see whether a product is currently available directly on the respective product page in the Dach PRO Shop. Articles that contain "in stock" are available for immediate delivery and are usually delivered within 1-3 working days (within Germany). So you can plan safely and get your order quickly and reliably. If a product is temporarily unavailable, this will also be displayed – often with an estimated delivery date. If you have any questions about delivery times, our specialist advisors will be happy to help you personally at any time.
3. Can I also order from the Dach PRO Shop as a private individual?
Yes, you are welcome in the Dach PRO Shop, both as a business owner and as a private individual! Our product range is primarily aimed at tradesmen and professionals in the roofing industry, but Of course, you can also order from us as a private customer. Many of our products are also ideal for homeowners, renovators or hobby craftsmen. Please note that the Prices shown net (plus VAT) by default You will receive a transparent price overview including VAT during the ordering process. Whether you are a professional or a DIY enthusiast – With us you will find quality, service and advice at eye level.
🚚 Shipping & Delivery
4. How much are the shipping costs?
The shipping costs in the Dach PRO Shop depend on size, weight and destination. The exact shipping costs will be displayed in your shopping cart before you complete your order – transparently and clearly. Within Germany we deliver Free shipping for net purchases over 500 euros. For international orders, delivery costs depend on the respective shipping zone. No matter where you are: We deliver worldwide – even to New Zealand! So whether you order within Germany or from the other side of the world – With us you will receive your goods delivered reliably and professionally. If you have any questions, our team will be happy to help you.
5. Which service provider will ship my order?
We ship all orders worldwide with DHL as standard – fast, reliable and easy to trace. In exceptional cases, especially for certain deliveries abroad or special delivery conditions, Shipping can also be carried out via an alternative service provider such as UPS. We select the shipping service for you based on availability, delivery speed and shipping destination. This way we ensure that your order always reaches you via the best possible route. We'll let you know the specific shipping service in the shipping confirmation email. If you have any special shipping requests, please feel free to contact us at any time.
6.Can I track my delivery?
Yes, you can easily track your delivery online at any time. As soon as your package has been shipped, you will receive a Shipping confirmation via email. In this you will find a personal tracking link, through which you can find the current View the shipping status of your order in real time This way, you know exactly where your package is and when it's expected to arrive. Shipping is handled by DHL as standard – ensuring reliable delivery and transparent tracking worldwide. If you have any questions about delivery or shipment status, our customer service is available to help you at any time – quickly, personally and competently.
💳 Payment & Invoice
7. Which payment methods can I use?
In the Dach PRO Shop you have various payment methods available, so that you shop flexibly and securely You can conveniently PayPal, credit card, Apple/Google Pay or Prepayment Especially for commercial customers there is also the option to agree on individual payment terms – just talk to us about it. All payment methods are secure, fast, and processed reliably. You can easily select them during the ordering process. If you have any questions about the right payment method or special requests, our team will be happy to advise you.
8. Will I receive an invoice with VAT shown?
Yes, of course you will receive a proper invoice from us with VAT shown. Once your order has been shipped, you will receive the Invoice automatically by email. The invoice contains all relevant information, including your order details, delivery address, payment method and of course the legally stated VAT – ideal for your accounting or to present to your tax advisor. Foreign customers can provide us with their VAT number (at checkout) to shop tax-free. Invoicing is always based on the customer information provided during the ordering process. If you require special information or a different billing address, you can easily specify this when ordering.
🔄 Returns & Complaints
9. How can I return or complain about an item?
If you would like to return an item or make a complaint, it is very easy. Simply contact our customer service – preferably by email – and include your order number and a brief description of the problem. We will review your request as quickly as possible and get back to you with a suitable solution. If a return is necessary, we will send you a return label or discuss an alternative return process. Our goal is to help you quickly and easily. In the case of justified complaints, we will of course also take care of replacement deliveries or refunds. Feel free to contact us anytime!
10. Can I return custom-made items?
Custom-made items or items ordered specifically for you are excluded from the right of returnIf you're unsure, just contact us before ordering—we'll be happy to advise you!
📞 Advice & Service
11. Can I get personal advice before purchasing?
Of course! Our team of experts is always available to help and advise you. – regardless of whether you have questions about our products, their application or technical details. You can easily reach us by phone or email. Especially if you are working in the roofing trade, you will benefit from our experience, our know-how and our targeted service for professionals. We also provide private customers with competent and understandable advice. Together we will find the right solution for your project – whether it is a large construction site or a single-family home. Don’t hesitate to contact us – we look forward to helping you personally!
12. Do you also offer sample delivery or technical data sheets?
Yes, we are happy to provide you with technical data sheets, assembly instructions or product information for many of our products upon request – simply request them by email.This way you can get detailed information in advance and make a confident decision. Please note, however, that we cannot send samples free of charge. Sample delivery is possible, but is subject to a fee and after individual consultationJust send us a short message with the product you're looking for, and we'll check availability and shipping options for the sample. Our team will be happy to advise you and help you with any technical or planning questions.
