General terms and conditions and customer information
Privacy Policy
Responsible body
Dach PRO UG (limited liability)
Einsteinstrasse 5A
53842 Troisdorf
Germany
E-mail: support@dachpro.com
📞 0 049 157 750 56 864
Dach PRO takes the protection of your data seriously. This privacy policy informs you about the nature, scope, and purpose of the processing of personal data, as well as the rights you are entitled to as a data subject. If you have any questions about data protection, please contact us at any time using the contact details provided.
General Terms and Conditions (GTC) and Customer Information
1. Scope
1.1. These General Terms and Conditions (GTC) apply to all contracts concluded between Dach PRO UG (limited liability), Einsteinstraße 5A, 53842 Troisdorf, Germany (hereinafter "Dach PRO"), and its customers via the online shop.
1.2. A consumer within the meaning of these Terms and Conditions is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor independent professional. An entrepreneur is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of their commercial or independent professional activity.
1.3. Any deviating, conflicting or supplementary general terms and conditions of the customer shall only become part of the contract if Dach PRO has expressly agreed to their validity in writing.
2. Conclusion of contract
2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to submit an offer by the customer.
2.2. By clicking the "Buy" button, the customer submits a binding offer to purchase the goods contained in the shopping cart. Dach PRO accepts the offer by sending the customer an order confirmation via email or by shipping the goods.
2.3 Dach PRO is entitled to revoke the customer’s purchase at any time.
3. Prices and payment terms
3.1. All prices are net pricesAny shipping costs that may apply will be explicitly stated in the online shop.
3.2. Payment is made using the payment methods offered in the online shop, such as credit card, PayPal, Sofortüberweisung and others.
3.3. The customer is obliged to make payment immediately after conclusion of the contract, unless otherwise agreed.
4. Delivery and shipping
4.1. Delivery will be made to the delivery address specified by the customer. Information on delivery times can be found in the online shop.
4.2. Dach PRO reserves the right to withdraw from the contract if the supplier fails to deliver and Dach PRO is not responsible for this unavailability.In this case, Dach PRO will inform the customer immediately and refund any payments already made.
4.3. The risk of accidental loss or damage to the goods passes to the consumer as soon as the goods are handed over to him or a third party designated by him. For businesses, the risk passes upon handover of the goods to the carrier.
5. Right of withdrawal for consumers
5.1. Consumers have a statutory right of withdrawal, about the roof PRO in an explicit cancellation policy.
5.2. The right of withdrawal does not apply, among other things, in the following cases:
Sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Goods that have been manufactured according to customer specifications or are clearly tailored to the customer's personal needs.
5.3. To exercise the right of withdrawal, the customer can use the model withdrawal form, the roof PRO provides.
6. Retention of title
6.1. The goods remain the property of Dach PRO until the purchase price has been paid in full.
6.2. The customer is obliged to treat the goods with care during the retention of title period.
7. Warranty and liability for defects
7.1 The statutory warranty provisions apply.
7.2. In the event of defects, the customer has the right to demand subsequent performance (remedy of the defect or replacement delivery). If subsequent performance fails, the customer may reduce the purchase price or withdraw from the contract.
7.3. Entrepreneurs must report obvious defects in writing within 14 days of receipt of the goods.
Otherwise, warranty claims are excluded.
8. Liability
8.1. Dach PRO is liable exclusively within the framework of the statutory provisions.
8.2. Liability for slight negligence is excluded unless it concerns essential contractual obligations (cardinal obligations), the fulfillment of which is essential for the proper execution of the contract. In this case, liability is limited to foreseeable, contract-typical damages.
8.3. These limitations of liability shall not apply in cases of intent, gross negligence, injury to life, body or health, or insofar as Dach PRO has provided a guarantee or fraudulently concealed a defect.
9. Review emails
9.1. By agreeing to these Terms and Conditions, customers agree to receive evaluation emails from Dach PRO or its service providers such as Judge.Me to obtain.
9.2. These evaluation emails are used to measure customer satisfaction and collect product reviews in order to continuously improve the quality of products and services.
9.3. Customers can object to the sending of such emails at any timeby sending a message to support@dachpro.com An objection has no influence on the contractual relationship.
10. Data protection
10.1. Dach PRO processes the customer’s personal data only within the framework of the legal provisions. For further information, please see the Privacy Policy
10.2. Data will only be passed on to third parties if this is necessary to fulfill the contract, e.g., a shipping service provider or payment provider.
10.3. The customer has the right to information, correction, deletion and restriction of the processing of his data and a right to object to processing.
11. Dispute resolution
11.1 The European Commission provides a platform for online dispute resolution (ODR), which can be found at https://ec.europa.eu/consumers/odr is accessible.
11.2. Dach PRO is neither obliged nor willing to initiate dispute resolution proceedings before a consumer arbitration board.
12. Applicable law and place of jurisdiction
12.1. The law of the Federal Republic of Germany applies excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
12.2. For merchants, legal entities under public law or special funds under public law, the place of jurisdiction is the registered office of Dach PRO.
13. Final provisions
13.1. Should individual provisions of these Terms and Conditions be invalid or unenforceable, the remainder of the contract shall remain valid. The invalid provision shall be replaced by the relevant statutory provisions.
